The Positive Effect of Job Satisfaction on Customer Satisfaction Is

question 201

Multiple Choice

The positive effect of job satisfaction on customer satisfaction is most clearly explained by:

• A)organizational commitment.
• B)emotional intelligence.
• C)affective commitment.
• D)employee-customer-profit chain model.
• E)None of the above

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Definitions:

All-or-None Law

A principle stating that the strength of a response of a nerve or muscle fiber is not dependent on the strength of the stimulus. If a stimulus is above a certain threshold, a nerve or muscle fiber will fire.

Impulse

A sudden strong and unreflective urge or desire to act.

Necrotic

Pertaining to the death of cells or tissues in the body, often as a result of disease, injury, or lack of blood supply.

Autonomic Nervous System

A part of the nervous system that controls involuntary actions of the smooth muscles and heart and also regulates glandular functions.