When Employees Have Higher Job Satisfaction They Tend To

question 188

Multiple Choice

When employees have higher job satisfaction they tend to:

• A)provide friendlier service to customers.
• B)get angry at customers more often than when they were dissatisfied with their jobs.
• C)provide the same quality of customer service as when they were dissatisfied with their jobs.
• D)provide more consistent service to customers because of their longer employment in the job.
• E)stay on the job longer,so they have better knowledge and skills to serve clients.

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Definitions:

Implied Share Price

The calculated value of a company's share based on future earnings, cash flows, or market expectations.

Implied Share Price

The theoretical price of a company's stock derived from certain financial models, reflecting the market's expectations of its future cash flows or earnings.

Earnings Multiple

A valuation ratio that compares a company's current share price to its per-share earnings, commonly used to gauge stock prices.

Abnormal Earnings

Earnings that are above or below the normal or expected level due to unusual circumstances or events.