Research Suggests That Employees Who Try to Ignore or Deny

question 81

Multiple Choice

Research suggests that employees who try to ignore or deny the existence of a stressor:

• A)are better able to avoid the stress experience.
• B)experience more stress in the long run.
• C)are less likely to work in jobs that have any stressors.
• D)have higher resilience.
• E)are better able to avoid the stress experience AND have higher resilience.

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Definitions:

Inseparability

A characteristic of services indicating that they are produced and consumed simultaneously, and cannot be separated from their providers.

Intangibility

A characteristic of services that means they cannot be seen, touched, tasted, or easily quantified before they are purchased.

Perishable Nature

A characteristic of goods that have a limited lifespan and deteriorate or lose value over time, such as food products or live plants.

Inventory

The total amount of goods or materials held in stock by a business, including raw materials, work-in-progress, and finished goods.