Reengineering How a Firm Performs a Business Process

question 26

Multiple Choice

Reengineering how a firm performs a business process

• A) is a tool for pulling the pieces of strategy-critical processes out of different departments and unifying their performance in a single department or cross-functional work group that has charge over the whole process and can be held accountable for performing the activity in a cheaper, better, and/or more strategy-supportive fashion.
• B) is the most frequently used tool of total quality management (TQM).
• C) requires that a company have many strategic partnerships and alliances with outsiders.
• D) is typically cheaper and easier-to-do than using Six Sigma techniques to achieve the same cost savings.
• E) is usually a company's most important "best practice" for achieving operating excellence.

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Definitions:

Energy Use

Refers to the consumption of energy by human activities, primarily for power generation, transport, and manufacturing.

Vision

The ability to think about or plan the future with imagination or wisdom; also refers to guiding principles or aspirations that drive individuals or organizations.

Judgment

The ability to make considered decisions or come to sensible conclusions.

Routines

Established sequences of actions or behaviors that are regularly followed, often to accomplish particular tasks or goals.