Total Quality Management (TQM)

question 49

Multiple Choice

Total quality management (TQM)

• A) is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100% accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.
• B) is a valuable tool for helping company managers identify what the best practice is for performing a particular activity.
• C) works best when used in conjunction with Six Sigma quality control techniques.
• D) is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with which the processes are performed.
• E) is a philosophy of doing things that aims at mistake-free management of a company's entire business.

Explain the role of individual personality traits, such as conscientiousness, in team dynamics.

Describe the qualities and task types associated with highly effective teams.

Understand the relevance of team members' KSAs (knowledge, skills, and abilities) to team performance.

Grasp the impact of group composition and diversity on team satisfaction and productivity.

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Definitions:

Fatty Material

Substances composed of lipids, such as fats and oils, that are important for energy storage and cell structure in living organisms.

Peripheral Nerves

Nerves located outside the brain and spinal cord, responsible for transmitting information between the central nervous system and the rest of the body.

Pairs

Two things that are identical or similar in form, design, or function, often used together.

Receptor Sites

Specific locations on the surface of a cell or within a cell where molecules, such as hormones or neurotransmitters, can bind to initiate a cellular response.