Total Quality Management (TQM)emphasizes All but Which One of the Following

question 37

Multiple Choice

Total quality management (TQM) emphasizes all but which one of the following?

• A) 100% accuracy in performing tasks
• B) Continuous improvement in all phases of operations
• C) Widespread adoption of industry standard operating practices
• D) Benchmarking and total customer satisfaction
• E) Empowerment of employees and team-based work design

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Definitions:

Peter Senge

A systems scientist and senior lecturer at MIT, known for his work on learning organizations and the author of "The Fifth Discipline."

Self-Interest

An individual's actions and decisions guided by personal gain or benefit, often considered a motivating factor in economic theory.

Learning Organisation

A type of organization that actively seeks to acquire knowledge and adapt to change effectively through continuous improvement and employee engagement.

Continuous Improvement

An ongoing effort to enhance products, services, or processes to increase efficiency and quality.