Total Quality Management (TQM)

question 49

Multiple Choice

Total quality management (TQM)

• A) is a philosophy of managing a set of business practices that emphasizes continuous improvement in all phases of operations, 100% accuracy in performing tasks, involvement and empowerment of employees at all levels, team-based work design, benchmarking, and total customer satisfaction.
• B) is a valuable tool for helping company managers identify what the best practice is for performing a particular activity.
• C) works best when used in conjunction with Six Sigma quality control techniques.
• D) is an excellent tool for reengineering business processes and making quantum gains in the efficiency and effectiveness with which the processes are performed.
• E) is a philosophy of doing things that aims at mistake-free management of a company's entire business.

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