Garoc Corp

question 25

Multiple Choice

Garoc Corp.has developed a reputation for poor customer service over the last couple of decades.Which of the following practices will help the company turn its reputation around?

• A) Taking a reactive approach to customer service over a proactive approach
• B) Replacing existing customers with new customers
• C) Limiting customer service reps' role in personal selling
• D) Limiting the sales function only to the salespeople in the company
• E) Monitoring customers' complaints by accessing big data from social media and the web

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Definitions:

Similar Care

Healthcare services that are alike or comparable in quality, outcome, or standards.

Same Patient

Refers to medical or healthcare interventions directed at or concerning the individual currently under care or treatment.

Consultation

A professional advice session, typically in a medical, legal, or business context, where expert opinions or recommendations are sought.

3Rs

A sustainability phrase that stands for "Reduce, Reuse, Recycle," promoting the responsible management of resources to minimize environmental impact.