Poor Customer Service Is Likely to Reduce a Firm's Customer

question 9

True/False

Poor customer service is likely to reduce a firm's customer equity.

---

Definitions:

Subject Matter Jurisdiction

Legal authority granted to a court to hear and decide cases of a particular category or pertaining to a specific subject matter.

Jurisdiction

Jurisdiction refers to the official power or authority of a legal body to make decisions and judgments in certain geographical areas or over specific types of legal cases.

Parties

Individuals, groups, or entities that engage in a legal agreement or are involved in a lawsuit.

Long-Arm Statute

Legislation that allows for the service of process beyond a state's borders if a party has sufficient connection to the state bringing the suit.