Which of the Following Is True of Proactive Customer Service

question 27

Multiple Choice

Which of the following is true of proactive customer service?

• A)It requires companies to wait for customers to complain before responding.
• B)Companies adopting this approach to customer service view unhappy customers as unprofitable.
• C)Use of social media to track customer complaints reduces a firm's efforts toward proactive customer service.
• D)It can be achieved by monitoring customer activity on the web and using big data analytics.
• E)Companies using proactive customer service wait for a significant number of customers to call in complaints so they can analyze if a problem requires attention.

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Definitions:

Symptoms

Symptoms are physical or mental features that are regarded as indicating the condition of a disease or the existence of an abnormal situation.

Causes

Factors or conditions that bring about an effect or a change.

Abnormal Behavior

Patterns of emotion, thought, and action deemed pathological for being statistically unusual, violating norms, or causing distress and functional impairment.

Psychologists

Professionals who study mental processes and behavior, often conducting research, assessments, and therapy to understand and improve psychological well-being.