Garoc Corp

question 25

Multiple Choice

Garoc Corp.has developed a reputation for poor customer service over the last couple of decades.Which of the following practices will help the company turn its reputation around?

• A) Taking a reactive approach to customer service over a proactive approach
• B) Replacing existing customers with new customers
• C) Limiting customer service reps' role in personal selling
• D) Limiting the sales function only to the salespeople in the company
• E) Monitoring customers' complaints by accessing big data from social media and the web

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Definitions:

Categories

Groups or classes that items, ideas, or people are divided into based on shared characteristics or traits.

Developmental Psychology

A branch of psychology that studies the psychological growth of individuals throughout their lifespan, focusing on how they develop cognitively, emotionally, and socially.

Learning Processes

The ways in which individuals acquire new information, behaviors, skills, values, or understanding through experience.

American Psychology

A branch of psychology concerned with the study of behavior and mental processes within the context of American society and culture.