A Customer Who Searches the Yellow Pages for Information Regarding

question 22

Multiple Choice

A customer who searches the Yellow Pages for information regarding a business is taking which of the following dual roles in the communication process?

• A) Feedback and encoder
• B) Receiver and message channel
• C) Receiver and initiator
• D) Source and initiator
• E) Encoder and decoder

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Definitions:

Survival Of Venture

The continued existence and viability of a business enterprise, especially in the face of challenges and competition.

HR

Stands for Human Resources, the division of a business that manages all aspects related to employees, including recruitment, training, compliance, and benefits.

Attitudes

Perceptions or opinions about organizational characteristics.

Organizational Context

The combination of internal and external factors, including the regulatory environment, competition, and corporate culture, that influence an organization's activities and strategies.