The Total Quality Management Approach Recognizes That Defects Are an Inevitable

question 8

True/False

The total quality management approach recognizes that defects are an inevitable part of mass production, and that the cost of replacing defective goods is just a cost of doing business.

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Definitions:

Balanced Scorecard

A strategic planning and management system used to align business activities to the vision and strategy of the organization by monitoring performance against strategic goals.

Strategic Objective

Long-term goals that help convert a business's stated vision into specific performance targets.

Performance Perspective

Relates to analyzing and assessing the efficiency, effectiveness, and outcomes of operations and strategies within a business or project.

CSR Activities

Initiatives undertaken by a company to assess and take responsibility for its effects on environmental and social wellbeing, often going beyond legal requirements.