It Is Difficult to Maintain Consistent Quality in Services Because

question 135

Multiple Choice

It is difficult to maintain consistent quality in services because ______.

• A) Services, unlike goods, are nonperishable
• B) as opposed to products, services are tangible in nature
• C) service providers often have to interpret each customer's needs
• D) variability is reduced as more humans are involved in delivery
• E) most of the time it requires minimum human interaction

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Definitions:

Parietal Lobe

A region of the cerebral cortex involved in processing sensory information and integrating spatial localization and navigation.

Temporal Lobe

A region of the brain located on the sides of the cerebral hemisphere, involved in processing auditory information and encoding memory.

Occipital Lobe

The area of the brain situated at the rear of the skull, tasked with interpreting visual data.

Fearless Supervillain

A fictional character archetype in stories, typically opposed to the hero, who shows no fear in facing dangers or taking bold actions.