After Making a Purchase, Buyers Often Wonder If They Made

question 58

True/False

After making a purchase, buyers often wonder if they made the right choice. The resulting tension is called dissonance.

---

Definitions:

Mediation

A form of conflict resolution where a neutral third party helps disputants come to an agreement or solution on their own, without imposing a decision.

Conciliation

A dispute resolution process where a neutral third party helps employers and employees reach a voluntary agreement on contentious workplace issues.

Employee Turnover

The rate at which employees leave a company and are replaced by new hires, often used as an indicator of workplace satisfaction and organizational stability.

Employee Tenure

Employee tenure refers to the length of time an individual has been employed by a specific company or organization, often linked to benefits and job security.