When Consumers Screen Out or Modify Ideas, Messages, and Information

question 275

Multiple Choice

When consumers screen out or modify ideas, messages, and information that conflict with previously learned attitudes and beliefs, this is called:

• A) cognitive perception.
• B) selective perception.
• C) selective retention.
• D) conscious perception.
• E) selective exposure.

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Definitions:

Empathetic Responses

Reactions that demonstrate understanding and sharing of another person's feelings or emotions.

Moment-by-moment Experiencing

Paying attention to and processing experiences as they happen in real-time.

Discreetly Interrogate

To gently question or seek information from someone in a manner that is respectful, considerate, and maintains confidentiality.

Coherent Messages

Messages that are logically structured and clear, making it easy for the receiver to understand the intended information or instruction.