When a Firm Considers a Triple Bottom Line as a Measure

question 299

Multiple Choice

When a firm considers a triple bottom line as a measure of long-term success, this means that it measures outcomes in which of the following three different areas:

• A) economic success, social impact, and political change.
• B) firm profitability, customer satisfaction, and behavioral change.
• C) economic success, social impact, and environmental impact.
• D) company effort, customer satisfaction, and relative market share.
• E) customer satisfaction, environmental impact, and production efficiency.

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Definitions:

Predetermined Time Standards

A division of manual work into small basic elements that have established and widely accepted times.

Work Sampling

An estimate, via sampling, of the percent of the time that a worker spends on various tasks.

Human Resource Strategy

A strategic framework that guides how an organization manages and develops its workforce to align with business goals.

Quality of Work Life

Measures and initiatives that improve the working environment, job satisfaction, and the overall well-being of employees.