Which of the Following Statements About Customer Value Is True

question 136

Multiple Choice

Which of the following statements about customer value is true?

• A)Building relationships with customers means providing customer value before,but not after the purchase of a product or service.
• B)Retaining current customers is usually less costly than taking customers away from a competitor.
• C)A firm's advertising department cannot be expected to develop ads to convince a customer to buy from the firm more than once.
• D)People in the organization who are not in the sales or customer service areas should never be called upon to help resolve a customer's problem.
• E)None of these statements is true.

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Definitions:

Higher Amounts

Refers to larger quantities, volumes, or numbers in comparison to a standard or previous measure.

Industrial Accidents

Unplanned events that occur in the workplace resulting in injury, illness, or damage, often due to unsafe conditions or practices.

Emotional Problems

Difficulties related to managing one's emotions, which can interfere with an individual's daily functioning and overall well-being.

Emotional Effects

Refers to the impact on an individual's feelings or emotional state, often caused by external events or stimuli.