As the New Project Manager of a Call Center,Phil Notes

question 80

Multiple Choice

As the new project manager of a call center,Phil notes that the quality of customer service at the center is not satisfactory.In his estimation,the current service is not what it should or could be.By making this comparison,Phil has:

• A) started a service initiative.
• B) uncovered a performance gap.
• C) performed a force-field analysis.
• D) discovered a need for job posting.
• E) identified adapters.

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Definitions:

Base Year

A specific year against which economic growth is measured by comparing other years to it in terms of prices, outputs, or employment.

Nominal GDP

Gross Domestic Product measured at current market prices, without adjusting for inflation, reflecting the value of all goods and services produced by a country within a specific period.

GDP Price Index

A measure that reflects changes in the price level of all goods and services included in the Gross Domestic Product, used to calculate real GDP.

Inflation

The pace at which overall prices for goods and services increase, gradually diminishing the value of money.