_____ Is an Integrative Approach to Management That Supports the Attainment

question 80

Multiple Choice

_____ is an integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in goods and services of high standards.

• A)Total quality management
• B)Customer relationship management
• C)Value-added manufacturing
• D)Mass customization
• E)Computer-integrated manufacturing

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Definitions:

Worker Involvement

The participation or engagement of employees in the decision-making processes and operations of their workplace.

Decision Making

The cognitive process of selecting a course of action from among multiple alternatives.

Job Rotation

A strategy where employees rotate between different jobs within an organization, allowing them to gain experience and skills in various areas.

Factory Worker

An individual employed in a manufacturing setting, responsible for producing goods or operating machinery.