Nathan Works as a Materials Scientist for a Carpet Manufacturer

question 81

Multiple Choice

Nathan works as a materials scientist for a carpet manufacturer.He has developed a material that does not work well in carpeting,but it could have applications in hard flooring or other construction products.Nathan has been made the team lead for a group of scientists tasked with determining some marketable uses for the new material.The group could be referred to as:

• A) spin-offs.
• B) skunkworks.
• C) bootleggers.
• D) horse traders.
• E) delegates.

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Definitions:

Negative Message

Communication that conveys bad news, rejection, or unfavorable information in a tactful manner.

Buffer

A neutral or positive statement designed to allow the writer to delay, or buffer, the negative message.

Goodwill

The value of a business beyond its tangible assets, including its reputation and patronage. Also, a favorable condition and overall atmosphere of trust that can be fostered between parties conducting business.

Negative Message

Communication that conveys a refusal, rejection, or other unfavorable information, often requiring careful wording to maintain goodwill.