In Trying to Make a Conflict Between Two Employees Less

question 66

Multiple Choice

In trying to make a conflict between two employees less personal and emotional, their manager asks each of them to approach the problem from a different viewpoint than their original one. This is an example of encouraging the use of

• A)cognitive conflict.
• B)affective conflict.
• C)psychological conflict.
• D)custom-made solutions.
• E)groupthink.

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Definitions:

Controllable Expenses

Costs that can be influenced by the decisions of a manager.

Profit Center Management

The administration of a segment of a business that is directly responsible for its own revenue and expenses, aiming to maximize profits.

Salaries

Fixed regular payments made by employers to employees, typically expressed on an annual basis but paid in smaller increments such as monthly.

Departmental Personnel

Staff or workers who belong to a specific department within an organization, each contributing to its functional objectives.