One Dimension of Service Quality Is Making It Easy and Enjoyable

question 67

True/False

One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.

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Definitions:

Dividends

Payments made by a corporation to its shareholders, usually as a distribution of profits.

Common Stock

A type of equity ownership in a corporation, representing a claim on part of the company's profits and assets.

Price-Earnings Ratio

A valuation ratio of a company's current share price compared to its per-share earnings, indicating the dollar amount investors will pay for $1 of earnings.

Market Price

The existing cost for buying or selling an asset or service.