Examlex
Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.
Roles
The functions or positions that individuals are expected to perform in a specific context or system.
Face
In social psychology, it refers to an individual's sense of prestige, dignity, or social standing in the eyes of others.
Anchoring and Adjustment
A cognitive bias in decision-making where an initial piece of information (the anchor) heavily influences subsequent judgments and adjustments.
Availability Bias
A cognitive bias that influences decisions based on the immediate examples that come to a person's mind.
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