A Technique That Clearly Establishes Priorities with Customers and Top

question 74

Short Answer

A technique that clearly establishes priorities with customers and top management so as to create shared expectations and avoid misunderstandings is developing a(n)___________.

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Definitions:

Pessimist

An individual who tends to see the worst aspect of things or believe that the worst will happen.

Reactivity

The tendency of individuals to change their behavior in response to being observed or knowing they are being studied.

Hardiness

A personality trait characterized by a sense of control, commitment, and challenge in the face of stress, acting as a buffer against stress-related disorders.

Resilience

The capacity to recover quickly from difficulties; emotional strength.