_____ Refers to the Integrated Use of Training and Development,organizational

question 36

Multiple Choice

_____ refers to the integrated use of training and development,organizational development,and career development to improve individual,group,and organizational effectiveness.

• A) Six Sigma
• B) Knowledge management
• C) Business process reengineering
• D) Human resource development

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Definitions:

Alternative-Choice Close

A sales technique where the salesperson presents multiple options to the prospect, assuming a sale in any case rather than asking for a yes or no answer.

Assumptive Close

An Assumptive Close is a sales technique where the salesperson assumes that the customer has decided to purchase, moving towards finalizing the sale without explicitly asking for it.

Prospect

A potential customer or client who has been identified as having the interest and authority to purchase a product or service.

Direct Close

A straightforward approach to closing a sale by directly asking the prospect to make a purchase or decision.