One of the Many Changes in the Business Environment in Recent

question 33

Essay

One of the many changes in the business environment in recent years that has had significant impact on cost management practices is a "focus on the customer".You are part of the management team in a medium-size Internet service company.The company is just three years old and is growing dramatically,doubling its customer base every six months.
Required:
A.An internet subscriber wants regular,dependable and quick access to the Internet,easy availability to support services,and at a competitive price.
A.Describe your typical customer's needs and service expectations.
B.How has the doubling of your firm's customer base every six months affected its ability to maintain this focus on the customer? If this dramatic growth continues,what are some specific actiB.Rapid growth diminishes a firm's focus,changes the dynamics within the firm,and often leads to reduced or inferior service or product.Regular review (monthly in this case)of plans to meet the rapid growth is necessary to assure that personnel,physical resources,and capital will be available even before they are needed.ons your firm can take to retain its goal of "focus on the customer"?

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Definitions:

Statement Of Cash Flows

A financial statement that highlights the major activities that impact cash flows and, hence, affect the overall cash balance.

Operating Activities

These involve the primary day-to-day activities of a business, such as sales and the purchase of goods or services, which are reflected in its cash flow.

Comparative Balance Sheet

A financial statement that presents the financial position of a company at two or more different points in time, allowing for analysis of trends in assets, liabilities, and equity.

Net Income

Net Income is the total profit of a company after all expenses, taxes, and costs have been subtracted from total revenue.