Gordon Manufacturing Produces High-End Furniture Products for the Luxury Hotel

question 34

Essay

Gordon Manufacturing produces high-end furniture products for the luxury hotel industry.Gordon has succeeded through excellence in design,careful attention to quality in manufacturing and in customer service,and through continuous product innovation.The manufacturing process at Gordon begins with a close consultation with each customer so that the finished product exactly meets the customer's specifications.This commonly means unique designs,special fabrics,and high levels of manufacturing quality.In addition,Gordon believes that a key competitive edge it has over other competitors is that it has an outstanding design staff that is able to work with customers to come up with product designs that go beyond the customer's expectations.
Required: Present a balanced scorecard for Gordon Manufacturing with 3-4 perspectives and 3-4 quantitative critical success factors in each perspective.

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Definitions:

Population Density

A measurement of population per unit area or unit volume; often used in planning and understanding the spatial distribution of people.

Owning Slaves

The historical practice of individuals legally possessing other individuals as property and forcing them into labor without any personal freedoms.

Declined Steadily

A continuous or consistent drop in numbers, quality, or intensity over a period of time.

White Southern Families

Households located in the southern United States, historically associated with various social and economic structures, including during the era of slavery.