Ann Jacobson's Supervisor Has Asked Her to List Any Concerns

question 175

Essay

Ann Jacobson's supervisor has asked her to list any concerns she might have about the proposed development of standards to measure performance and to reward superior performance in her department. Ann's department handles customer calls, directing customer questions and complaints to the appropriate individuals within the firm. The company has never used any performance measure nor paid any performance-related bonuses. It hopes to install a simple but effective system to achieve its twin goals of cost control and performance measurement. Develop the list for Ann based on the information above.

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Definitions:

Sympathetic Nervous System

A component of the autonomic nervous system responsible for initiating the response commonly known as fight or flight.

Cardiovascular System

A complex system consisting of the heart and blood vessels that circulates blood throughout the body to supply oxygen and remove waste products.

Life Change Credits (LCUs)

Quantitative scores assigned to various life events to assess their relative stress impact, aiding in the study of stress and its effects on health.

Health Problems

Issues or conditions that negatively affect an individual's physical or mental wellbeing.