Intangible Attributes Often Play Dominant Roles in Determining the Value

question 115

Multiple Choice

Intangible attributes often play dominant roles in determining the value of outputs from a service organization. These characteristics often lead service firms to rely on:

• A) Input-related measures for measuring and monitoring operations.
• B) Intuitive judgment in monitoring operations.
• C) Quantitative measures of output.
• D) Qualitative measures exclusively for measuring and monitoring operations.
• E) Output-related measures for measuring and monitoring operations.

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Definitions:

Early Retirement Incentive Plans

Early Retirement Incentive Plans are programs offered by employers to encourage employees to voluntarily retire before their normal retirement age, often with enhanced benefits.

Payroll Costs

Expenses related to compensating employees, including wages, salaries, and benefits.

Higher Turnover Rates

A situation where an organization experiences an above-average frequency of employees leaving or being replaced within a given period.

Pension Claims

Applications submitted by retired employees or their beneficiaries to receive retirement benefits as per the pension plan provided by their employer.