Which of the Following Statements About Product Quality Is Not

question 73

Multiple Choice

Which of the following statements about product quality is not true?

• A)In almost all cases detecting and fixing quality problems before delivering to customers are far less expensive than dealing with quality failures in the field after delivery has been made to the customers.
• B)In general,designing quality into products is far less expensive than trying to detect quality problems during production.
• C)Quality failure costs should include the possible opportunity cost of lost future sales.
• D)The most expensive cost to the firm for a quality failure in the field is the cost of emergency service to fix the problem or replace the product.
• E)The cost of fixing quality problems after delivery to the customer is likely to exceed both the cost of designing quality into the product and the cost of detecting quality defects during production.

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Definitions:

Shy

Being reserved or having a nervous or timid tendency in the presence of others, often leading to discomfort in social situations.

Relational Aggression

A form of aggression that harms others through deliberate manipulation and damage to their relationships or social status.

Overt Aggression

Visible, external acts of verbal or physical hostility towards others.

School Years

The period of life spent in educational institutions, acquiring knowledge from early childhood through secondary education.