Listed Below Are 6 Items Concerned with Quality

question 105

Essay

Listed below are 6 items concerned with quality.
Required: Classify each of these items into its appropriate Cost-of-Quality (COQ)category.
(1)Establish a 24-hour hot line for customers to report quality failures.
(2)Establish a quality-inspection program.
(3)Re-design parts and components to simplify manufacturing of the product.
(4)Hire additional field service people to provide better services.
(5)Extend the warranty period for products from 90 days to one year.
(6)Train employees on the importance of zero defects.

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Definitions:

Guidance Counselor

A professional who provides advice and support to students regarding educational and career options, as well as personal and social issues.

Academic Major

The specific subject area that a student chooses to focus on during their undergraduate or graduate studies.

Dependent Personality Disorder

A mental health condition characterized by an overwhelming dependence on others to meet emotional and physical needs, often leading to difficulties in everyday functioning.

Population

The entire pool from which a statistical sample is drawn or the total number of people within a defined area considered for purposes of analysis.