The Term Performance Quality Refers To

question 77

Multiple Choice

The term performance quality refers to:

• A)The difference between customer expectations (for attributes,services,functionality,etc. )and product design.
• B)The gap between product design specifications and actual performance of the product.
• C)Customer satisfaction with the total experience of a product or service.
• D)The gap between actual performance of a product and customer expectations.
• E)Costs related to meeting customer demands and expectations.

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Definitions:

Stomata

Microscopic pores found on the surface of leaves and stems of plants, facilitating gas exchange and water vapor release.

Axillary Buds

Buds located in the axil of a leaf that have the potential to develop into a branch, leaf, or flower.

Plant Hormone

Chemical substances produced within plants that regulate growth, development, and other physiological processes.

Adenine

A purine nucleobase used in the formation of DNA and RNA, paired with thymine in DNA and uracil in RNA.