Which of the Following Is Not an External Nonfinancial Measure

question 129

Multiple Choice

Which of the following is not an external nonfinancial measure of quality?

• A) Number of defective parts produced.
• B) Number of defective units shipped to customers.
• C) Number of customer complaints.
• D) Delivery delays (e.g., difference between scheduled and actual delivery date).
• E) Percentage of products that experience early or excessive failure.

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Definitions:

Emotion-focused Coping

A coping strategy that involves reducing stress by getting rid of the emotional distress caused by the situation.

Distraction

A factor or event that diverts attention away from the intended focus, often leading to decreased performance or awareness.

Reappraisal

relates to the process of reevaluating and changing one's emotional response to a situation by altering its meaning or interpretation.

Stress-related Decision

Decisions that are influenced or prompted by psychological stress, potentially affecting the outcome or process of making choices.