Which of the Following Statements About Product Quality Is Not

question 73

Multiple Choice

Which of the following statements about product quality is not true?

• A)In almost all cases detecting and fixing quality problems before delivering to customers are far less expensive than dealing with quality failures in the field after delivery has been made to the customers.
• B)In general,designing quality into products is far less expensive than trying to detect quality problems during production.
• C)Quality failure costs should include the possible opportunity cost of lost future sales.
• D)The most expensive cost to the firm for a quality failure in the field is the cost of emergency service to fix the problem or replace the product.
• E)The cost of fixing quality problems after delivery to the customer is likely to exceed both the cost of designing quality into the product and the cost of detecting quality defects during production.

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Definitions:

Experiential Training

A learning method focused on engaging participants in direct experience and focused reflection to increase knowledge, skills, and values.

Cross-Training

Team training in which team members understand and practice each other's skills so that they are prepared to step in and take another member's place.

Adventure Learning

Adventure learning is an educational approach that involves experiential and active learning through physical activities, challenges, and exploration, often in an outdoor setting.

Team Training

The education or development process for a group of individuals working together, aimed at improving their overall performance and cooperation.