Quality Costs for Services Include

question 120

Multiple Choice

Quality costs for services include:

• A) Prevention costs and appraisal costs only.
• B) Prevention costs, appraisal costs and internal failure costs only.
• C) Appraisal costs and internal failure costs only.
• D) Prevention costs, appraisal costs, internal failure costs, and external failure costs.
• E) External failure costs only.

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Definitions:

Prosocial Behaviors

Actions intended to benefit others, such as helping, sharing, and comforting.

Direct Experience

Experiencing something firsthand through one's own senses, without intermediary tools, witnesses, or representations.

Attained Vicariously

Attained vicariously refers to learning or experiencing something indirectly, through the observation of others' behaviors and outcomes.

Adopted From Others

The process of taking or accepting ideas, practices, or policies from external sources or individuals.