The Difference Between the Service Aspect and the Merchandise Aspect

question 63

Multiple Choice

The difference between the service aspect and the merchandise aspect of the retail offering is ____________ caused by intangibility of service.

• A)inconsistency
• B)flexibility
• C)affordability
• D)planning
• E)perishability

---

Definitions:

American Red Cross

A humanitarian organization that provides emergency assistance, disaster relief, and education in the United States.

Human Suffering

The experience of physical, psychological, or emotional pain or distress by humans.

Stakeholders

Parties or individuals who have an interest or investment in a particular business or project and can be affected by its outcomes.

Board of Directors

A group of individuals elected by shareholders to oversee the management and major decisions of a corporation.