Which of the Following Is NOT One of the Gaps

question 61

Multiple Choice

Which of the following is NOT one of the gaps that is a component of the service gap?

• A)knowledge gap
• B)standards gap
• C)performance gap
• D)communications gap
• E)delivery gap

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Definitions:

Implicit Followership Theories

Are preconceived notions about prototypical and antiprototypical followership behaviors and characteristics.

Prototypical

Representing the typical qualities of a certain category or class, serving as a standard or model.

Implicit Leadership Theories

Individual beliefs and assumptions about the traits and behaviors that make an effective leader, often influencing perceptions and expectations of leadership in practice.

Reciprocity

Reciprocity refers to a mutual exchange of privileges or interactions between two or more parties, where each party offers something in return for what is received.