Natalie Works for a Department Store

question 68

Multiple Choice

Natalie works for a department store.At least once a week,she visits a store in the chain and pretends to be a customer.Once she leaves the store,she records her impressions of the store's sales associates and how she was treated in a notebook.Sales associates who did an above average job handling Natalie's sometimes difficult requests received a small bonus.Natalie is a(n) _________.

• A)store employee scanner
• B)retail inspector
• C)incognito customer
• D)mystery shopper
• E)store observer

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Definitions:

Butler's Life Review

A therapeutic technique that involves the reflecting on past experiences and significant life events to bring meaning, understanding, and closure to one’s life, especially in older adults.

Ambiguous Loss

A type of loss that lacks clarity and closure, often leaving individuals feeling unsure about how to grieve.

Alzheimer's Disease

A progressive neurodegenerative disorder characterized by cognitive decline and memory loss.

Kidnapping

The unlawful taking and carrying away of a person against their will, often to hold for ransom or as part of another crime.