To Reduce the Delivery Gap,retailers Need To

question 50

Multiple Choice

To reduce the delivery gap,retailers need to:

• A)avoid empowering its employees
• B)provide service that meet minimal standards to meet minimal obligations to vendors
• C)utilize a list of customer contacts to notify them of upcoming events
• D)provide employees with necessary skills and knowledge to be able to perform their jobs
• E)set up a consumer advisory board for ideas and feedback

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Definitions:

Interest Rate Swap

A financial derivative instrument in which two parties exchange interest rate payments on specified principal amounts over a certain period.

Inverse Floaters

A type of bond or other debt instrument whose coupon rate has an inverse relationship to short-term interest rates, thus fluctuating oppositely to market rates.

Short Hedge

A risk management strategy used to protect against the decline in the price of a commodity or asset, involving the sale of futures contracts or other derivatives.

Marked-To-Market

Occurs when the value of a security is valued at its current market value rather than its original price or its exercise value.