A Customer Returned a Textbook Because She Decided to Drop

question 78

Multiple Choice

A customer returned a textbook because she decided to drop the class after a few weeks.The sales clerk refunded the customer's money immediately because the refund policy was "no questions asked".What gap was reduced because of the clearly defined guideline?

• A)procurement
• B)knowledge standards
• C)communications
• D)performance
• E)delivery

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Definitions:

Closely Held Corporation

A corporation owned by a limited group of people. Its stock is not traded publicly.

Ownership

refers to the state or fact of possessing something, which typically bestows upon the owner the right to use, control, and dispose of the property.

Stock

Stock represents shares in the ownership of a company, entitling holders to a portion of the company's profits and assets.

Partnerships

A form of business agreement where multiple individuals jointly manage the operation and its profits.