A Sales Associate Who Is Confronted by a Customer Whose

question 3

Multiple Choice

A sales associate who is confronted by a customer whose newly purchased DVD player would not play his DVDs should _______.

• A)tell the customer to relate her complaint to a manager
• B)avoid placing any blame on the store or its employees for the customer's inconvenience
• C)not interrupt the customer's complaint
• D)take action only after the customer has requested her system be replaced for the second time

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Definitions:

Long-Term Assets

Assets that will not be converted into cash within one year.

Patents

Legal documents granted by governments giving inventors exclusive rights to their inventions, preventing others from making, using, or selling the invention without permission for a certain period.

Short-Term Assets

Assets that will be converted into cash within one year.

Prepaid Expenses

Payments made for goods or services to be received in the future, recognized as assets on a balance sheet until they are incurred as expenses.