Procedural Fairness __________

question 84

Multiple Choice

Procedural fairness __________.

• A)refers to a balanced way of dealing with all customer complaints according to a prescribed format
• B)only occurs when tangible responses are given to customers' complaints and the customer is unhappy with the results
• C)refers to customers' perceptions of the gains received compared to their inconvenience or loss
• D)refers to the procedure used to resolve customers' complaints
• E)only occurs if the company has developed specific guidelines to deal with customers' complaints

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Definitions:

Cash Expenses

Expenses that a business or individual pays out in cash, excluding non-cash expenses such as depreciation.

Tax Rate

The rate at which taxes are levied on an individual or company.

Capital Budgeting

The process of planning and evaluating investments in long-term assets and projects to generate value over time.

Straight-Line Depreciation

A method of depreciation where an asset's cost is evenly spread across its estimated useful life.