Natalie Works for a Department Store

question 68

Multiple Choice

Natalie works for a department store.At least once a week,she visits a store in the chain and pretends to be a customer.Once she leaves the store,she records her impressions of the store's sales associates and how she was treated in a notebook.Sales associates who did an above average job handling Natalie's sometimes difficult requests received a small bonus.Natalie is a(n) _________.

• A)store employee scanner
• B)retail inspector
• C)incognito customer
• D)mystery shopper
• E)store observer

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Definitions:

Sources of Power

The origins from which an individual or organization derives the ability to influence others, such as authority, knowledge, or relationships.

Retaining Humility

The practice of maintaining a modest view of one's own importance, even in the face of success or achievement.

Managing Oneself

The process of understanding and developing one's own abilities and interests to effectively navigate professional paths and personal development.

Keys to Being Powerful

Essential factors or strategies that contribute to an individual's or entity's ability to influence or control over others.