Mystery Shoppers Gather Information About All EXCEPT _________

question 5

Multiple Choice

Mystery shoppers gather information about all EXCEPT _________.

• A)the attitude the sales clerk used with the shopper
• B)how long it took the salesperson to greet the incoming shopper
• C)how knowledgeable the sales clerk was about merchandise he or she was selling
• D)the actions of the sales clerk after the shopper entered the store
• E)the price of the merchandise

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Definitions:

Strikes

A work stoppage caused by the mass refusal of employees to work, typically to protest against terms of employment or working conditions.

Collective Bargaining

The process by which workers, through their unions, negotiate contracts with their employers to determine their terms of employment.

Economic Disruptions

Events or activities that cause significant changes or interruptions to the normal flow of economic activity.

Taft-Hartley Act

A 1947 federal law in the United States that restricts the activities and power of labor unions.