To Reduce the Delivery Gap,retailers Need To

question 50

Multiple Choice

To reduce the delivery gap,retailers need to:

• A)avoid empowering its employees
• B)provide service that meet minimal standards to meet minimal obligations to vendors
• C)utilize a list of customer contacts to notify them of upcoming events
• D)provide employees with necessary skills and knowledge to be able to perform their jobs
• E)set up a consumer advisory board for ideas and feedback

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Definitions:

Purchase Satisfaction

A measure of how pleased a customer is with a purchased product or service and the buying experience.

Office Manager

A professional tasked with organizing and coordinating office administration and procedures, aiming to ensure efficiency and compliance in the workplace.

Qualified Prospect

A prospect who has the financial resources to pay, the authority to make the buying decision, and a desire for the product.

Selling Process

A series of steps taken by salespeople from initiating contact with potential customers to closing the sale and providing post-sale service.