A Sales Associate Who Is Confronted by a Customer Whose

question 3

Multiple Choice

A sales associate who is confronted by a customer whose newly purchased DVD player would not play his DVDs should _______.

• A)tell the customer to relate her complaint to a manager
• B)avoid placing any blame on the store or its employees for the customer's inconvenience
• C)not interrupt the customer's complaint
• D)take action only after the customer has requested her system be replaced for the second time

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Definitions:

Margin Error

An expression of the amount of random sampling error in a survey's results, which describes the range within which the true value lies with a certain level of confidence.

Margin Error

The maximum expected difference between the true population parameter and a sample estimate of that parameter.

Confidence Interval

A range of values, derived from sample statistics, that is likely to contain the value of an unknown population parameter, often expressed in terms of a percentage indicating the degree of confidence.

Random Sampling Errors

Variability in sample statistics from sample to sample due to the method of choosing a random subset of the population.