Which of the Following Does NOT Describe the Customer Relationship

question 61

Multiple Choice

Which of the following does NOT describe the customer relationship management which retailers implement?

• A)Retailers consider that all customers are not equally profitable.
• B)Retailers treat customers differently.
• C)Retailers concentrate on providing more value to their best customers using targeted promotions.
• D)Retailers provide more value to their best customers.
• E)All of the above describe customer relationship management.

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Definitions:

Ethical Dilemma

Situations that present a choice between options that are or seem equally unacceptable or unfavorable on ethical grounds.

Ethics Hotlines

A confidential reporting tool allowing employees to report unethical behavior or policy violations anonymously within their organization.

Codes of Ethics

Written guidelines issued by an organization to its workers and management to help them conduct their actions in accordance with its primary values and ethical standards.

Corporate Social Responsibility

An approach in business aimed at fostering sustainable progress by ensuring economic, social, and environmental gains for all parties involved.