What Is the Primary Objective of CRM Process

question 17

Multiple Choice

What is the primary objective of CRM process?

• A)To develop a base of loyal customers who patronize the retailer frequently.
• B)Being certain that the customers are satisfied with a retailer.
• C)To increase the foot-traffic into the stores.
• D)To offer the best prices possible to their target customer.
• E)To attract customers away from the competition.

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Definitions:

Direct Labor-Hours

The total hours of labor directly involved in manufacturing or producing goods, often used as a basis for allocating manufacturing overhead to products.

Overhead Applied

The amount of overhead costs allocated to a particular cost object, such as a product, based on predetermined overhead rates.

Machining Department

A specific section within a manufacturing facility where machining operations are performed to produce parts.

Machine-Hours

A measure of the amount of time machines are used in the production process, often used as a basis for allocating overhead costs.