What Is Customer Alchemy

question 33

Multiple Choice

What is customer alchemy?

• A)Converting customers from iron and gold to platinum.
• B)Increasing the expenses made to good customers.
• C)Increasing the data collection from only platinum and gold customers.
• D)Converting customers who are loyal to other retailers.
• E)Listening to customers and altering loyalty programs to better satisfy their needs.

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Definitions:

Conditional Statement

A programming and logic construct that executes a set of instructions only if a specified condition is true.

Indirect Method

A communication technique where the main point or conclusion is presented after the supporting information or argument.

Bad News

Unpleasant or disappointing information that needs to be communicated, similar to negative messages but often more significant in impact.

Emphasize

To give special importance or prominence to something in speaking or writing.